Frequent Asked Questions

What inspired Artiano to be born?

Artiano was born from a deeply personal place. Two sisters – inspired by a long tradition of craftsmanship in their family and wishing to honour the memory of their grandfather, a lifelong merchant – set out to create something uniquely their own. They wanted to celebrate Neapolitan heritage, the strength of women and the beauty of imperfection by weaving beads and nylon into one-of-a-kind bags. The result is a brand that blends family legacy with modern design, offering handcrafted pieces made with love for women everywhere.

How are Artiano bags made?

Each Artiano bag is handmade by our artisans in Naples. We use nylon thread and carefully selected beads to create patterns that are unique to each model. Because they are made by hand, slight variations are part of their charm and no two pieces are exactly alike.

Can I order a bag in a different color or size?

Yes. Most models are available in several color-ways , and because we produce on demand, we can discuss custom color or size options. When you place your order, send us a direct message or email with your request and we’ll confirm if it’s possible.

How long does it take to receive my bag?

Our bags are made to order. Please allow 5-8 business days for production. Once your piece is finished, we will ship it to you and provide a tracking number. Shipping times vary depending on your location.

Do you ship internationally?

Yes, we ship worldwide. Shipping rates are calculated at checkout based on your address. If you have questions about shipping to a specific country, please contact us.

What is your return policy?

Due to the made‑to‑order nature of our products, we do not accept returns unless the item arrives damaged or defective. If you experience any issues, contact us within 14 days of delivery and we will assist you.

How should I care for my Artiano bag?

Keep your bag away from abrasive surfaces and sharp objects to avoid damaging the beads. When not in use, store it in its protective dust bag in a dry place. To clean, gently wipe with a soft, damp cloth—never use harsh chemicals or submerge the bag in water.

Are the materials sustainable?

We source high‑quality nylon thread and beads from trusted suppliers. To reduce waste, we produce only what is ordered, and we use recyclable packaging wherever possible.